If you have questions about how we ship or other things, please check this info section.:

Contact Info
Our Guarantee
Fabric
Fabric Care
Privacy
Shipping Charges
Processing Time (how long we take to get the order to UPS)
Delivery Time (how long UPS takes to get the order to you)
Returns/Exchanges
Sales Tax
Payment Options
International Orders

Contact Info : If you would like to contact Customer Service, please use the following:

Our Guarantee: We offer you our best and stand behind our products and service 100%. If you are not satisfied, just let us know and we will process a refund or exchange ~ your choice.

Fabric: Because we are lucky to have several wonderful quilting stores around San Luis Obispo County, I decided not to sell my quilting fabric in my “Heart of the Home” store. After all, it’s not a fabric store and adding fabric would have been a tight fit, BUT, more importantly, I strongly believe in supporting small businesses and didn’t want to encroach on local stores’ sales.
But, some of you may not be able to find my fabric in your community, so we happily decided to include it in my web store. To keep things as simple as possible for everyone (and our web store software) ~ we sell fabric in yard increments, no fractions of yards. For those of you who want smaller quantities, please check my Fat Quarters ~ we offer a complete set. Please choose your fabric carefully, as fabric is not returnable.

Fabric Care: RJR recommends to pre-wash all new fabrics before using them in a quilt to minimize shrinkage and transfer of colors. Unfold all fabric before placing it in a machine. Wash light-colored fabrics in lukewarm water with a phosphate free detergent. Soak dark colored fabrics individually in cold water for at least an hour to set the dyes and then machine wash in cold water with a phosphate free detergent. It is recommended to tumble fabrics almost dry, then remove them from the dryer and press with an iron. To avoid wrinkling, do not place more than six yards of fabric in a dryer at one time.

Privacy: Your information is safe with us. We are committed to protecting your privacy. We do not share personal customer information with anyone outside our company, other than what is obviously necessary in order to process your order (i.e. the credit card service that you have chosen, and our shipping carrier). If you choose to register for email updates from us, we will be happy to keep you on our email list. This list is maintained by us and not sold. Other information such as your telephone number, address, credit card number is used only by us in order to process and fulfill your order.

Shipping Charges: We normally ship all of our products via UPS Ground to the continental USA. We must use UPS Air for Alaska, and Hawaii deliveries. Please contact us for a quote on shipping to those areas. Please check the table below for the maximum estimated delivery time that has been provided by UPS. We will forward a tracking number to you at the time of shipment, so that you can check on your order's progress. Because we ship via UPS only, we are currently unable to ship to PO Boxes. Please enter a street address in the ship-to section.
For those of you living outside of California, we do not have to charge sales tax. What you save by not having to pay tax generally covers shipping charges. Orders shipped to California addresses require tax payment.

Puerto Rico Shipping Info: We are unable to ship to Puerto Rico at this time but are working on correcting this, so please check back shortly for an update on shipping status.

Processing Time: Orders received between Monday and Thursday are usually processed by the next business day. Orders received Friday, Saturday and Sunday are usually processed by Monday or by close of business day Tuesday.

UPS Delivery Time: See the map below for UPS ground shipment times. If you decide to choose 2nd Day Air, please include at least one day processing time when you are calculating how long it will take for your order to arrive.

Returns/Exchanges: If, for any reason, you are not happy with your purchase, just let us know. Because of their special gift packaging, pj’s may not be returned. Other than a product that has been personalized just for you, the only other category of product that may not be returned is fabric. In all other cases, whether you'd like a refund or exchange, just repack the order in its original packaging, include the email receipt that you received as well as a note explicitly stating what you would like us to do. Please send it to:

Susan Branch.com
Attn: Customer Service
524 East Branch Street
Arroyo Grande, CA, 93420

For your security, please return your purchase with an insured carrier (e.g., FedEx, UPS, USPS Parcel Post) and retain your receipt. SusanBranch.com is not responsible for items damaged or lost in transit. Your credit card will be billed for shipping on exchanges not due to defective product.

Sales Tax:
A sales tax of 7.75% is added to all orders shipped to California addresses. Sales tax is not charged on shipments outside California.

Payment Options: SusanBranch.com accepts American Express, VISA, MasterCard and Discover credit cards. We do not accept cash, checks or CODs.

International Orders: At this time, we are unable to ship internationally. For those of you outside the USA, you are aware of the extensive paperwork involved in international shipments. It's a bit more than we can handle. One option is to provide us with a USA address.